- Customer Support
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Customer Support
We provide superior customer support and pride ourselves on being responsive to our clients needs. If you have a customer service questions, you can reach us through the contact information below. We look forward to speaking with you.
Contact Client Support:
24/5 Telephone: +1 212.964.2600
United Kingdom Customer Support: +44 (0) 203 178 3607
Japan Customer Support: +81 (0) 3 4550 2257
Hours of Operation:
Sunday 10:30pm through Friday at 10:30pm
On call support is available after hours and on holidays.
To make sure we answer your question as fast as possible please provide the information listed below to your customer service representative:
- ACTIV User ID
- ACTIV IP address the ID connects to
- Company Name
- Contact Name & Phone number
- Full description of the service issue, including specific examples and screen shots if applicable
- Time that the issue was first observed
- Activ Workstation version or API type and version
View the ACTIV Architecture and its many deployment models.
More Information
Activ Workstation
Fast access to market data. More InformationMeet Our Partners
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"Partnering with ACTIV and leveraging their top of class market data is a true product differentiator."
Walter Fitzgerald, President & CEO at MIXIT
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Automated Trading
When microseconds matter, ACTIV's direct feed solutions including our FPGA advantage provide the lowest latencies with global scale.
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For the Exchange
Advanced distribution technologies to drive order flow and maximize value from proprietary content and co-location facilities.
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For the Enterprise
Organizing the complex needs of global enterprises through an advanced suite of market data solutions built to service multiple applications.