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Customer Support

Activ Financial staffs a support network that is available 24/7, spanning North America, Europe, and Asia.  Our regional level 1 teams, which are located in New York, London, and Tokyo, can effectively field client inquiries related to data quality, application connectivity, and basic API functionality.  They are complimented by regional level 2 and development support teams that possess expert knowledge of Activ infrastructure and all languages of our API.  This combination allows us to deliver premium customer service on a global scale with unparalleled efficiency.  

CONTACT US

Client inquiries can be addressed via e-mail, phone or through our support page

Alternatively, we have the following regional numbers available:

  • North America:  +1 646 307 0690
  • Europe:  +44 (0) 203 178 3607
  • Asia:  +81 (0) 3 4550 2257
 

HOURS OF OPERATION

  • Manned shift coverage spans from Sunday, 21:00 UTC to Saturday, 02:30 UTC.
  • On-call support is also available outside of those hours.  You may call our Global Support Hotline or send an email to the support address listed above, providing details of your inquiry, and a member of our on-call support staff will promptly contact you.
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"Partnering with ACTIV and leveraging their top of class market data is a true product differentiator."

Walter Fitzgerald, President & CEO at MIXIT

  • For the Enterprise

    Organizing the complex needs of  global enterprises through an advanced suite of market data solutions built to service multiple applications.

  • For the Exchange

    Advanced distribution technologies to drive order flow and maximize value from proprietary content  and co-location facilities.

  • Automated Trading

    When microseconds matter, ACTIV's direct feed solutions including our FPGA advantage provide the lowest latencies with global scale.