Minimum of 3 characters are required for searching
close/open

Need more information? Please fill out the form and someone from the Activ team will contact you shortly.

Customer Support

Activ Financial staffs a support network that is available 24/7, spanning North America, Europe, and Asia.  Our regional level 1 teams, which are located in New York, London, and Tokyo, can effectively field client inquiries related to data quality, application connectivity, and basic API functionality.  They are complimented by regional level 2 and development support teams that possess expert knowledge of Activ infrastructure and all languages of our API.  This combination allows us to deliver premium customer service on a global scale with unparalleled efficiency.  

CONTACT US

Client inquiries can be addressed via e-mail, phone or through our support page

Email:  support@activfinancial.com

Global Support Hotline: ACTIV's global support hotline can be accessed by dialing any of the following numbers:

+1 646 307 0690 (North America regional number)
+44 (0) 203 327 8290 (EMEA regional number)
+81 (0) 3 4589 2903 (Asia Pacific regional number)

Additionally we provide toll free numbers for North America and the United Kingdom:

888 865 9729 (Toll free North America)
0800 080 3025 (Freephone United Kingdom)

Support Website: support.activfinancial.com

HOURS OF OPERATION

24/7 operation, with on call service during periods of exchange close (Friday 8.30pm ET through to Sunday 5pm ET) or regional holidays

AGENT RINGBACK SERVICE

During on-call or busy periods callers will be offered the chance to use ACTIV's Agent Ringback Service. Use this service to keep your place in the queue without needing to stay on the telephone. When using this service please ensure you leave your name, contact number and a brief description of the issue so that the call can be routed to the appropriate team within ACTIV.

MINIMAL HARDWARE SPECIFICATIONS

Download Specifications

Activ Content Platform View the ACTIV Architecture and its many deployment models. More Information Activ Workstation

Activ Workstation

Fast access to market data. More Information

Meet Our Partners

  • Partner
  • Partner
  • Partner
  • Partner
  • Partner
  • Partner
  • Partner
  • Partner
See all Alliances

“ACTIV’s world class global market data offering adds significant value to our financial ecosystem.”

John Knuff, GM of Global Financial Services at Equinix