Activ Financial staffs a support network that is available 24/7, spanning North America, Europe, and Asia. Our regional level 1 teams, which are located in New York, London, and Tokyo, can effectively field client inquiries related to data quality, application connectivity, and basic API functionality. They are complimented by regional level 2 and development support teams that possess expert knowledge of Activ infrastructure and all languages of our API. This combination allows us to deliver premium customer service on a global scale with unparalleled efficiency.
Client inquiries can be addressed via e-mail, phone or through our support page
Global Support Hotline: ACTIV's global support hotline can be accessed by dialing any of the following numbers:
|+1 646 307 0690||(North America regional number)|
|+44 (0) 203 327 8290||(EMEA regional number)|
|+81 (0) 3 4589 2903||(Asia Pacific regional number)|
Additionally we provide toll free numbers for North America and the United Kingdom:
|888 865 9729||(Toll free North America)|
|0800 080 3025||(Freephone United Kingdom)|
Support Website: support.activfinancial.com
HOURS OF OPERATION
24/7 operation, with on call service during periods of exchange close or regional holidays
AGENT RINGBACK SERVICE
During on-call or busy periods callers will be offered the chance to use ACTIV's Agent Ringback Service. Use this service to keep your place in the queue without needing to stay on the telephone. When using this service please ensure you leave your name, contact number and a brief description of the issue so that the call can be routed to the appropriate team within ACTIV.
SHARED SERVER FAIR USE POLICY
ACTIV runs shared server farms for the convenience of ACTIV's clients, and each server in the farm typically supports a variety of clients and use cases. The servers have sophisticated features to isolate users from each other and to minimize performance impact of one user on another.